Privacy Policy

Privacy Policy

Effective Date: October 3, 2026

At SatvaLife, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase our products, contact us, or use our services.

This policy is intended to provide clear information about our data practices and should be read together with our Terms & Conditions, Shipping Policy, and Returns & Refund Policy.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

  • Name
  • Email address
  • Mobile or phone number
  • Billing and shipping address
  • Order and transaction details
  • Information submitted through contact or enquiry forms
  • Account information, if you create an account
  • Product preferences and communication preferences
  • Technical information such as IP address, browser type, device information, and website activity

We only request information that is reasonably necessary for providing our products, services, customer support, and website functionality.

2. How We Use Your Information

SatvaLife may use the information collected to:

  • Process and deliver your orders
  • Confirm payments and transactions
  • Provide customer support
  • Respond to enquiries and requests
  • Manage customer accounts
  • Improve our products, website, and services
  • Send order-related notifications
  • Provide information about products, offers, or updates where permitted
  • Maintain website security and prevent fraudulent or unauthorized activity
  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted by applicable law or with appropriate consent.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

SatvaLife generally does not store complete payment card details on its own servers. Payment information may be collected and processed directly by the relevant payment gateway according to its own privacy and security practices.

You should review the privacy policy of the payment provider you use for additional information.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, remember preferences, and improve your browsing experience.

Cookies may help us:

  • Keep your shopping cart functional
  • Remember website preferences
  • Understand how visitors use our website
  • Improve website performance
  • Support analytics and marketing activities where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Personal Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting and technology providers
  • Analytics and communication service providers
  • Customer support or operational partners
  • Professional advisers or authorities where legally required

We expect service providers handling personal information on our behalf to use appropriate safeguards and process information only for legitimate purposes.

SatvaLife does not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take reasonable precautions when using online services, including protecting your account credentials.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it as appropriate.

8. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about personal data we process about you
  • Request correction of inaccurate information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Request assistance regarding your personal information
  • Raise a complaint or grievance regarding our processing of your information

India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 establish a framework governing the processing and protection of digital personal data, with provisions coming into force according to the notified implementation timeline. MeitY

To exercise an applicable privacy right, please contact us using the details provided below.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

SatvaLife is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Marketing Communications

If you choose to receive promotional communications from SatvaLife, we may use your contact information to send information about products, offers, updates, or wellness-related content.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or contacting us directly.

Transactional communications, such as order confirmations and important service notifications, may still be sent when necessary.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data practices.

Any updated version will be published on this page with a revised Effective Date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

SatvaLife
116/383, Mathura Nagar, Rawatpur Gaon,
Kanpur, Uttar Pradesh, India

Phone: 9415945632
Email: info@satvalife.com

Your Privacy Matters

At SatvaLife, we believe that trust is an important part of your wellness journey. We are committed to handling your personal information responsibly, transparently, and with appropriate care.

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